I manage computer labs for a small college and we recently installed Adobe CS3 Design Premium on our Macintosh labs. When a user launches Adobe Illustrator CS3 (13.0.2), they see a widget with the Ai (Adobe Illustrator) icon and the following text "The operation cannot complete because of an unknown error. [Parm]" and an OK button. At the same time, the console log (~/Library/Logs/Adobe Illustrator CS3/AISuitePea.log) is flooded with something called SuitePea throwing errors, such as these below (this is only a small portion of those thrown):
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1397908844 (leRS)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1397908844 (leRS)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:18 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:18 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:19 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:19 SuitePea Threw error 1394689636 (dF!S)
Some google searching suggested multiple means of dealing with this, from Disk Utility Permissions Repair to plug-in issues/removal. So far, nothing I have tried has yielded any results. My latest attempt was fully uninstalling CS3 using the utility on the CD, and then manually removing all remaining portions I could find on the hard drive (prefs, remaining folders, etc...), rebooting, and then resintalling, but have found I encounter the same result.
Does anyone know what this SuitePea is or what to do about this kind of error?
System Information:
Clients are running Adobe Illustrator 13.0.2
Intel-based iMacs running OS X 10.4.10
User home directories are on a network share, not local
Any help would be appreciated. Thank you,
Branden Ohlinger
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1397908844 (leRS)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1397908844 (leRS)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:33:17 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:18 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:18 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:19 SuitePea Threw error 1394689636 (dF!S)
Sep 06 14:37:19 SuitePea Threw error 1394689636 (dF!S)
Some google searching suggested multiple means of dealing with this, from Disk Utility Permissions Repair to plug-in issues/removal. So far, nothing I have tried has yielded any results. My latest attempt was fully uninstalling CS3 using the utility on the CD, and then manually removing all remaining portions I could find on the hard drive (prefs, remaining folders, etc...), rebooting, and then resintalling, but have found I encounter the same result.
Does anyone know what this SuitePea is or what to do about this kind of error?
System Information:
Clients are running Adobe Illustrator 13.0.2
Intel-based iMacs running OS X 10.4.10
User home directories are on a network share, not local
Any help would be appreciated. Thank you,
Branden Ohlinger