Hi,
I have a problem with Illustrator CS6 on Win7 x86 on one of our users' machines. The font Arial Narrow is installed, MS Word / Framemaker pick it up and you can use it, but Illustrator and InDesign won't see the font. So my user can't use Arial Narrow as the family so can't select the font for bold/italics/underline. He can only choose narrow as a sub style of the Arial family, but Arial Narrow has been installed seperately.
The font has also been placed in the Common subfolder for adobe softwares, but after that it still won't be found.
What has been tried:
- Uninstall and Reinstall the font
- Add font to font folders for adobe products (both common and product specific)
- Clearing Windows and Adobe font caches
All these steps have not solved our problem. Can the community please be of assistance?
Regards,
Ben
