I have two issues that I'm hoping for some help solving.
I am operating in the newest version of Illustrator and I'm having issues with my .eps files when they are sent to Roland Versaworks or opened in Flexon programs. My printer is telling me that when he opens my .eps art files in Flexon to print on a smaller machine, there is a "black box" covering the entire artwork like a mask. He is having to work extra to remove this mask before printing our customers order. He is telling me this isnt happening in Roland, but I want to make sure it doesn't happen in the future and if it does what I can do about it.
When I open my .eps files in Illustrator or Corel there is not black mask to speak of. It doesn't show in any of the layers.
Still, is there something I can do to prevent it from showing up in my printers programs? Is there a step I'm missing or a step I can incorporate to check the file and make sure its not there? Or is this a Flexon/Illustrator combatiblity issue for the manufacturers?
Roland Versaworks: my .eps art files sometimes open with bits of artwork missing, or the cutline missing. I have calibrated our cutline to Rolands and also Illustrators specifications but there are still instances when it doesnt come through. Any suggestions on what else I can do to avoid these issues? It slows down my companies production time to go back, re check, re apply cut lines(that are already there) and resave the file....
Thankyou in advance!
