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Ai relating to RIPP software for digital press?

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I am a PS specialist, and former Ai user.  My format is mac. I'm saving as EPS and PDF. My work gets imported to a pc running Ai and RIPP software. We are having problems with letters and etc. that don't show up, and also with objects staying as rectangles instead of letters and picts. Also need to know how to make the outline/cutting lines which control the plotter.

 

Does it hurt my file to design in PS and save as EPS and then import into Ai? 

 

Are there answers/tutorials out there? Any suggestions?

 

Help!


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