I've searched everywhere for help on this matter, so I'm hoping someone has experience with this and can point me in the right direction for a fix.
I work for a Japanese company, and they send me instruction manuals that they create in Illustrator. When I open the files here, I get the expected "Font Problems" error that states, "The Document "XXXXXXX" uses fonts or characters which are not available or are in a different format than originally specified." Then it goes on to list all of the fonts in the document, half of them Japanese characters, and the other half English. Here's the rub - Illustrator automatically substitutes fonts, and it's not always the exact same spec as the original font. So, things move around, text extends beyond the limits of the text boxes, text alignment with other objects wanders, etc. So, I would like to know if I can make my computer compatible with, and install the four or five fonts on my machine that they have on their machine so I don't run into the font substitution issues. A second caveat is the English fonts - you would think that this would be a no-brainer, but even Helvetica and Helvetica-Bold are showing as not being found on my system, when in fact the is installed. I don't have all the Helvetica fonts, but many of the most common and this shouldn't be flagged as not found on the system. For those that really know the inner workings of Illustrator, is this a double-byte character issue, or a MAC/PC thing? Rregardless, if there's a solution to these issues, I could really use the help.
Although it may be of no consequence, here are the fonts in use in the documents:
Helvetica
Helvetica-Bold
GothicBBB-Medium-83pv-RKSJ-H
ShinGo-Medium-83pv-RKSJ-H
Any help would be much appreciated.
