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serial number not accepted on virtual machine install

I'm wondering if anyone can help.  I spoke with technical support and they aren't "trained" to answer this question and said i would have to post to the forums.  I'm trying to enter my software serial key for Adobe CS4 installed on a virtual machine running on a new macbook pro.  I'm running windows 7.  it install fine and operates as it should in the trial mode, but it will not accept the serial number.  I get the red "X" next to the serial number when i enter it, it did the same thing when we tried other serial numbers we own.  I'm hoping these is a solution for this so i can use my software.  The customer support tried deleting the cache.db file and a few other things.  Any suggestions or help would be greatly appreciated!  Thanks in advance!!!

 

David


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