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Can't edit text in a client's file... Wisdom appreciated!

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A client has sent me a file (PDF) that contains various elements: typography that's editable, illustrations that are editable, and some typography that does not seem to be editable in Illustrator.

 

The apparently non-editable type shows up each character as an individual element, but not as outlines; the characters are in a bounding box but if I click View>outline, I don't see the character's outlines I just see an empty rectangle.

 

The file came from an artworker and I don't know if he's got a different version of illustrator to me or what...

 

Keen to sort this withough having to re-type out all of the detail...

 

Any suggestions?!

 

Thanks


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