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Losing Layers: Illustrator

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Some of my students are working with the Creative Cloud at home. However, the computers on campus and my own home computer are purchased copies and are currently running 16.0.3. When one of my students makes something at home with layers and then opens it on a school computer, the layers disappear. There is just Layer 1 with everything as a sublayer. Sometimes there might be a clipping a group if they used a clipping mask on the layer, but usually it's just a ton of stuff all under Layer 1. Why are my students losing their layers?


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