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Illustrator & Indesign CC (Windows) crashes when trying to open an new/existing document

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I installed Illusrator & Indesign CC when they were released as I had a pre-existing Adobe CC account which I had previously downloaded Photoshop and Indesign CS6 with. When I try to use Indesign & Illustrator CC they both crash when you go to open a new / existing document. I also downloaded Photoshop CC and this works fine. I have phoned Adobe 6 times to try to resolve the issue, each time I wait on hold for an hour and they get told they will call back within 2-5 hours but this never happens.

 

Has anyone else had this issue since installing CC and found a way to resolve it? 


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