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Illustrator crashes upon launch

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Every time I launch Illustrator, I get a message that says the program stopped working correctly and Windows will try to find a solution and let me know. I am using Windows 7 on one PC and Windows 8 on another with the same results on both. I can launch Indesign with no problem. I've uninstalled the whole CC and apps and reinstalled but the same thing. Any help is appreciated. I called tech support but they refuse to help me because I am only using the CC trial. They said if I buy the CC subscription, they can help...why would I buy something if the trial doesn't work? Please help or I will have to use Corel Draw (prefer to use AI instead) Thanks!


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