Hi
I have a user who has repeated issues with Illustrator CC 2015 crashing with what looks like memory issues.
They have had no problems when using CS6, but after the move to CC they had had real problems with it becoming very laggy and then crashing all the time. It is helped a little if the file is saved and then Illustrator closed and reopened, but often he does not even get the chance before it crashes.
I have tried an example file (it happens on all his files) which is quite large 35MB and has a couple of jpegs and a fair amount of patterns, but not too many spot colours in it, on both CC2015 and CS6. I thought it might be the file and the amount and type of content in it, but it works fine in CS6.
Using CC it does not take long for the file to be laggy and then grind to a halt it is especially noticeable when zooming in and out, where as on CS6 it is fine even though I have done a lot of actions and mucked about with it a lot.
He was using a Lenovo Win7 laptop with 8GB of RAM, we upgraded him to a higher spec laptop with 16GB of RAM, i7 processor, 512 GB SSD and NVIDIA N15P-Q3 Graphics card so I don't believe it is the machine. We also enabled Hyper Threading and increased the page file size.
Is there any settings within Illustrator we can change to make CC more stable and not so prone to the above issues, I have a link to dump file:
Dropbox - Illustrator (1).DMP
Any help/advice would be greatly appreciated.
Many thanks
Struan